Refund policy

Returns

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

To start a return, email info@denalispring.com with your order number. We'll reply with return instructions.

Return shipping is paid by the customer, unless the item arrived damaged, defective, or wasn't what you ordered. In those cases we cover return shipping or send a replacement.

Please send returns to:
Denali Spring Returns
c/o Perfect Stix
4776 Old Dixie Hwy
Vero Beach, FL 32967

Refunds

Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 5 business days. Original shipping charges are not refundable unless the return is due to our error.

Damaged or defective items

If your order arrives damaged or defective, email us within 7 days of delivery with your order number and a photo, and we'll make it right.

Warranty

Denali Spring-branded products come with a 1-year warranty against manufacturing defects. Partner-brand products are covered by their maker's policy, and we'll help you sort out any issue.

Exceptions

Used filter cartridges can't be returned for hygiene reasons, unless defective.

Questions

Email info@denalispring.com.